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Terms & Conditions

The information on this website is intended for general informational purposes only and is not a substitute for professional medical advice or treatment for any specific condition. Always seek the advice of your physician or other qualified healthcare provider with any questions regarding your health condition. The information on this website is not intended to diagnose, treat, or prevent any disease. Never disregard professional medical advice or delay seeking medical help because of something you have read on the Hairback website.

The products sold on this website are for personal use only and not for resale. All orders placed on this website are subject to our discretion. This means that Hairback may refuse to accept or cancel any order, whether it has been confirmed or not, without liability to you or any third party. Hairback reserves the right to terminate any program or offer.

Registration

Registration is not mandatory for a successful purchase. The entered data will be protected and will not be used for any purpose other than processing your orders! After placing an order, you will receive confirmation of your order in your email inbox. Possible order cancellations can be communicated within one (1) hour to our email address or by phone. If the customer does not cancel their order within the agreed time, it is understood that the purchase agreement between the customer and the intermediary (Hairback ltd.) is irrevocably concluded.

Orders

The provider will pack and dispatch the product(s) within the promised time frame. If the order is placed on a working day before 12:30 PM, the shipment will be dispatched on the same day. If the order is placed after 1 PM, the shipment will be dispatched on the next working day. The shipment usually arrives within one (1) day after dispatch. The official delivery time guaranteed by the courier service GLS is 3 days.

Once the purchase agreement is concluded, it is stored at the company’s headquarters and is accessible on any working day between 8:00 AM and 5:00 PM. If the customer does not collect the shipment within the specified time, and the delivery address was correct, we reserve the right to recover the postage cost of €5. In the event of a refused shipment, the customer will be sent an invoice with payment details.

The store operator is a taxpayer, so the prices include VAT. Prices are valid on the day of purchase and until cancellation. The seller reserves the right to change the price! In such cases, the customer is notified in writing or verbally and given the option to withdraw from the contract. Already purchased goods can be returned, and we will exchange them for other goods. Any price difference must be paid. The cost of reshipping is borne by the customer. You can shop online 24/7, every day of the week.

Payment Methods

  • Bank Transfer: Via UPN form or online banking. Sending proof of payment can speed up the order dispatch process.
  • Credit or Debit Card: Payment is processed via the PayPal system (Visa, MasterCard, Discover Card, American Express, Maestro).
  • Cash on Delivery: Option to pay in cash or by card upon receiving the ordered shipment.

Store Operator:

Hairback ltd.
Europe
Email: info.eu(at)hairback.eu